Get support & updates

With your permission we can share your screen, keyboard and mouse to quickly resolve your technical issue. The ability to "see" the problem within minutes will dramatically shorten resolution time and let you get back to work.

This technology ensures that our help desk can support someone across the world as easily as someone across the street.

Contact Info

The easiest way to get help is to email us at Or if you prefer, call us at +1 (212) 255-6659 and press 3 for our Support Team.

When your Cluen contact is ready to begin, he or she will give you a code.

If you have a suggestion to help us improve Encore, email us at

Update Center

The requirements to update your Encore Recruiting Software are: an up-to-date Encore Quarterly Maintenance Contract and no past due balance.

Encore 5.67.419 released 27-Feb-17

All CluenCloud servers are operational.